Creating The Conditions to Learn From Incidents
Join Jeli.io and ITHAKA technical architect, Dane Hillard, for a conversational deep dive into his recent blog post Creating the Conditions to Learn from Incidents.
During this webinar, Dane will provide a look into ITHAKA’s approach to incident management from response coordination to post-incident process flows. We will discuss some best practices around how the conditions are created in their processes to learn from incidents, as well as what to look out for when an organization is spending too much time in the "panic zone".
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