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We Have An Opportunity

Back when Linux was still a fresh face in the data center, I worked as a system administrator in an organization built on big, purple Sun machines certified to run Oracle. In addition to running

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Cory Watson May 12th, 2022
Incident Analysis 101: Techniques for Sharing Incident Findings

You’re basking in the glow of new knowledge after your learning review meeting. Everyone is feeling smarter, more informed, and so optimistic for the future. That’s wonderful and worth

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Vanessa Huerta Granda Apr 19th, 2022
Incident Analysis 101: Handling Action Items

Now that you’ve had your post-incident review meeting, there are probably some things that came up that you want to follow up on. In this post we will walk you through how to deal with the

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Emily Ruppe Apr 8th, 2022
Incident Analysis 101: Facilitating a Learning Review Without Prior Interviews

There are many ways to approach a learning review. Some involve extensive preparations, while others just get enough of a sense of the incident to make the best use of the time together. Scheduling,

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Emily Ruppe Mar 24th, 2022
Incident Analysis 101: Facilitating the Learning Review

You’ve conducted interviews, put it all together, and written up your findings, now it’s time to gather everyone together and review the incident. In this post we’ll discuss who’s

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Emily Ruppe Mar 9th, 2022
Incident Analysis 101: Writing up your findings

You've done it! So far you've gathered data for your investigation, found some themes in it, and created a visualization. You may have done some interviews. Now it's time to take off the

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Thai Wood Mar 3rd, 2022
Incident Analysis 101: Putting It All Together

Learning from an incident, like any complex subject, is going to require some effort. We’ve discussed the type data you can collect, but how does one even get started in analyzing it all in an

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Cory Watson Mar 1st, 2022
Incident Analysis 101: Interviewing – How to determine who to interview

In a 2018 talk on blameless post mortems, John Allspaw said, “The people who were there in the middle of an incident are experts in what went wrong and all the messy details that can prevent it

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Daniela Hurtado Feb 25th, 2022
Incident Analysis 101: What kind of data can you use, and should you use, for an investigation?

Why is data important Data is important in an incident investigation because our goal is to find out what really happened—to learn more about the things that create success, and the things that

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Thai Wood Feb 22nd, 2022
Incident Analysis 101: Who should investigate?

One of the first things we often get asked when working with companies who want to improve their learning from incidents is “who should investigate our outages?” Good incident analysis- like

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Laura Maguire Feb 10th, 2022
Incident Analysis 101: Which incidents should you investigate?

Authors: Laura Maguire and Vanessa Huerta Granda There’s an old saying that the best tool for the job is the one you have. Similarly, the best incident analysis for your organization is the

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Vanessa Huerta Granda Feb 3rd, 2022
What is incident analysis and why should we do it?

We’re kicking off Incident Analysis 101: a series where we break down the basics of incident analysis! Service outages are a common part of modern software operations, especially if you’re

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Laura Maguire Feb 1st, 2022
Hot Takes on Code Freezes

Jeli Bean Opinion Piece The lyrics may be controversial, but we all know the holiday classic “Baby, it’s cold outside,” I really can't stay Baby you’re still on-call I

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Emily Ruppe Dec 20th, 2021
How We Got Here: Incident Report September 2021—Slow / Failed Loading Investigations

Executive Summary On September 28th, 2021 at 1:10pm PT one of our users at Xero reported trouble loading incident reviews within Jeli. They reported this in a shared channel between our champions

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Vanessa Huerta Granda Dec 15th, 2021
Welcome to Jeli!

Thanks for stopping in. We’ve been heads down, hard at work on Jeli for the last 2 years and we want to share more of our learnings with you.

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Nora Jones 2 mins · Dec 15th, 2021