Incident Analysis Designed for Learning
Jeli highlights the coordination costs of incidents, uncovers organizational issues, and generates recommendations to help address problems before they become severe. Jeli combines disparate systems involved in incident response—Slack, Zoom, Jira, PagerDuty, and more—and makes it easy to analyze across multiple incidents. The result: Deeper and more efficient analysis of what went sideways, and how to learn from it.
Turn every incident into an opportunity for learning
Every incident is an opportunity that reveals how your organization really works. Jeli aggregates data across the tools and people involved to reveal clear, actionable recommendations for your organization to improve.
Get efficient with your analysis
No more toilsome timelines or Slack channel snooping to get the information you need. Jeli automatically populates your timelines in minutes, not hours.
Mitigate risk by sharing learnings
The more knowledge you have, the less risk of the unknown. With compelling narratives, all teams have something to learn from incidents.
Drive better customer experiences
Spend time and resources where it matters for your business. Get back to making your customers’ experience better, faster.
"Our management team uses incident analyses in Jeli to make informed decisions in our roadmap planning. The platform allows us to reference documents and learnings to drive continuous improvement of our software."
Product capabilities
Narrative Builder
Team members can tag, categorize, and comment on the incident timeline created by Jeli. Narrative Builder puts together the story about what went wrong and how it can be prevented from happening in the future, leveraging the knowledge possessed by key stakeholders across the organization involved with the incident. It can also highlight what went right, allowing users to recognize and replicate the practices that help reliably deliver services to customers.
Start learning from your incidents.
Jeli meets your team where you are today and guides you to faster response and deeper insights across your complex infrastructure, systems, and applications. Identify consistent stresses, see patterns, and make data-driven decisions across your tools and people.