Today we are excited to announce the release of Opportunity Viewers–a new feature revealing how incident investigations are getting consumed and by who within an organization. Good incident investigations can be gold mines of organizational and technical insights. We want to help investigators and stakeholders understand the impact incident analysis is having on their teams and how the analyses are spreading through the organization.
With this new engagement metric, users can see who is benefiting from incident investigations and how the insights taken from incidents are influencing decision-making over time. Each opportunity shows the most recent viewers, including those who are in the opportunity with you during your learning review, as well as how users are engaging with the investigation over time.
We are excited to help our customers measure engagement with their investigations. Sign up for a free Jeli trial today to help your organization learn more from their incidents and begin building a culture of continuous improvement.